Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Account - Mobile. Virgin cables must only be provided by isolated sockets provided by Virgin Media. I will only be using one wall socket, so the other socket will have no connections. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. 4. I would love to help you get your service installed. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. . No virgin Media wall socket Vera03. The wall box may be branded with the logos of an old cable TV company (not VM). No Virgin Media socket Go to solution. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. I have signed up as a new user for Virgin Fibre. The box does however have a hole in the bottom, through which i could see some. You can also check for a loose cable as not all properties have a socket. correctly to the Virgin Media wall socket, please follow these instructions to get set up. This video will show you how to install a Virgin Media extension cable. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. There’s even no BT wall socket. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Virgin Phone Switchover. Please help. Stay safe online. Turn on your TV and get connected. You need to go outside and locate the brown or grey omnibox on the wall. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Pop the power cable into a nearby plug socket, and turn it on. 4 weeks ago. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. The package was delivered but there is no wall socket for me to plug into. VM fit a telephone socket next to your router upstairs and run a telephone cable externally to the omnibox outside (following the same path as you existing external coax cable for the router). There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Stream from Virgin Media. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. We have the quickstart pack but sadly cannot get broadband set up and working. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Explain what needs to be done and book an engineer visit. 5. I will need an engineer out as there is no longer a wall socket as it’s been removed by the previous owner. i opted for the self install, however on inspection we - 5180915. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Please help. 0 Kudos. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. 84K; Tudor. Sometimes there is no wall box, just a trailing cable. @adelphiaUK wrote:. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The Stream remote. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Also tried the Ethernet, not. There is one Ethernet connection point and socket with a circle on the wall. If possible, I would like to get rid of this rather ugly white. on 31-12-2021 10:47. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. The house is a new build, there's no lead in the paint, no aquarium or anything like that. My Virgin Media App. on 21-02-2023 17:48. Networking and WiFi. Security matters. Unfortunately no… Had to contact Customer service to schedule a technician visit but the best they could offer is september 26 - 5122701. • Check the connection is tightly connected, it will make a 'click' noise. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. Tudor. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. @robbo321 wrote:. nor can I find a external brown box. Step 4. Sign in . £8p/m extra or included with Gig1 or Volt. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The large Eurobell wall box is where you would connect. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Follow these steps to install your virgin Media Broadband, TV and Phone service. The wall socket has a thick plug bit. . Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. on 04-02-2023 11:17. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Turn on and start the Box. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. Browse Re: No wall socket. Plug the cables into the Hub. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The top “capped” one is marked FM & has been disused since cable went digital. We have a virgin media wall socket with an ethernet port in the wall but no round cable. In your Stream kit you’ll find everything you need to get the Stream box up and running. --. Entertain me; Broadband Deals. My Virgin Media App. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. All the wall sockets I can see are for BT. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. My previous sky microfilter attached here. There are multiple different branded wall boxes inside our flat but none. Browse Virgin Media Virgin Media Community. Options. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. A non-split socket will have the sockets and screws in the middle. Forum; Apps. Mark as New;The cables from the external box lead to a Bt open reach socket and a blank socket. 8. I can only find the TV socket. on 25-09-2022 15:41. No virgin media wall socket. 1 ACCEPTED SOLUTION. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. VM will usually only supply a Quickstart to a property that had VM previously. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Re: No wall socket. Don’t plug the power cable into a plug socket yet. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. Hi received my quick start kit but searched the whole exterior and interior of the house but couldn’t find the virgin media box anywhere. Thank you. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. The answer is yes. Virgin Media Wall Socket. Now have to wait until late next week for a technician to arrive!Don’t have a virgin media wall socket; Options. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Virgin Media; My Virgin Media; Shop;. . We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Any advise? Sometimes there is no wall box, just a trailing cable. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. But I have actually managed to get through to the technical team over chat. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. @Briannahsarah wrote: Here is a photo. But i cant seem to find anywhere to book/contact and get someone to come fix thisWire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayQuickStart, set up and connections. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. I can only find the TV socket. Options. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Best Regards, Elif. We have tried plugging it into the only box we found it would fit but no luck. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. self install. Call the pre-installation and delivery team on 0800 052 1734 explain. Delivery 7 days a week. Hi, I just moved to a new house and got my virgin media kit today. 0800 052 1734-----Deadwood1. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. The cable in the second picture is the one you need to connect too. The technician visited a. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. both appear. There are two outputs from here (the two connectors that are close together on the white box). No Wall Socket. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Here you’ll find all the help you need for Virgin Media related problems and issues. When I was going to self-install it, I didn't find any wall socket. Ashleigh_C. . Check outside for the omnibox (brown or grey) and trace the cables to the inside. No virgin media wall socket. Home Phone. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. on 21-02-2023 17:48. 0 Kudos. wall socket. • Connect the end of the 1. If you look into the back of your Hub, you'll see a port. This includes: The Stream box. #2. The cable could be hidden within, or behind, furniture. . on 30-12-2022 13:33. Hello Virgin Media, we moved into a new house. Reduces the number of required wall sockets. ago No those shotgun coax cables will be connected to a sky satellite dish. tried using website to report fault but cannot report it's not working. If you're happy for us to get this booked. Hi there. PS. Hi all, I move in to a new place today and was told quick start would be fine but I do not have the wall box. A photo would be helpful if possible. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. No TV. indd 3 09/03/2016 12:48We would like to show you a description here but the site won’t allow us. Connect the Hub’s power cable with the blue tab. If an engineer is offered - accept that. 2. My Virgin Media App. It feels like I need to just obtain a connector to enable the two to fit. . It is surface clipped usually. . Well I can't seem to find anything like that and the closest thing I can find is a. The cable could be hidden within, or behind, furniture. No photo attached. Virgin Mobile. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Various cable mediums are used in modern systems to transmit data. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. Options. Buy Multimedia Sockets at Screwfix. Stay safe online. -a. Tudor. 0 Kudos Reply. We would like to show you a description here but the site won’t allow us. Best Add a Comment Throwaway-teemo • 2 yr. Browse. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. I've looked everywhere for a Virgin Wall Socket and don't seem - 5200108If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Try the automated service status number 0800 561 0061 to check for any faults in your area. BUT!! It appears they also installed one loose male coaxial cable in the living room. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Image below of the Virgin Media PSU Plug that connects to the coax. We're here to help. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI have broadband kit arriving on the 29th Dec, but no Virgin socket. Explain what needs to be done and book an engineer visit. May I know which one I can connect. Sometimes there is no wall box, just a trailing cable. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Account - Mobile. Call the Pre-installation and delivery team on 0800 052 1734. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. However, there is no Virgin Media Wall socket in my house. New to the UK and just moved into our first home here. I'm a Very Insightful Person, I'm here to share knowledge. on 01-02-2023 14:26. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Not all properties have a socket, just a cable. £12. called the delivery team and they managed to book a technician for me. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. virgin media internal wall box. Problem solved? Click to mark as a Helpful Answer, or use Kudos to. Account - Cable. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. TV & FM Radio Sockets. We would like to show you a description here but the site won’t allow us. I cannot find a Virgin wall socket within my flat. 0 Kudos Reply. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Account - Cable. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Hi, I’ve just moved into a new flat (one of 6 in my building) and ordered the self set up WiFi box. The Openreach sockets do not work for Virgin Media. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!No virgin wall socket in my house. Just moved in to new (rental) flat. Landline connected to wall socket has been down for over 24hrs. I don't have a virgin media wall socket and this is stressing me out. Thank you very much 🙂. The cables from the external box lead to a Bt open reach socket and a blank socket. Removed before I moved in. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Most of our customers receive their bills via E-billing. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. Virgin Media Community. I'm currently renovating my living room, including the electrics. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. 22-12-2022 19:19 - edited 22-12-2022 19:20. Security matters. Try the automated service status number 0800 561 0061 to check for any faults in your area. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. My Virgin Media App. jpeg File size: 143. Kindly help me with a manned installation. If you’re using a splitter, make sure that’s firmly connected too. Options. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. Solved: we were not told we would need a Virgin media specific wall socket. 03K; 1. You can also identify a split socket looking at the side. Stream from Virgin Media. I can't find anything that fits the white cable, I don't know if there's any alternatives to getting a wall socket installed, I can only find bt sockets and some random socket that I thought it would fit in. (and up the wall). Switched On Families. The hub got delivered on time as promised. Options. Get the Hub ready by connecting the wires. Can you help? - 5401771. No wall socket. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. No photo attached. We would like to show you a description here but the site won’t allow us. What to expect with broadband. But I have no Virgin Media Wall socket in my house. The wall box may be branded with the logos of an old cable TV company (not VM). . One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. SHARE. on 15-11-2022 18:53. There is one Ethernet connection point and socket with a circle on the wall. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. 5. We do not have an internal VM box to plug the round ended cable into. Reply. How can I arrange an installation with virgin media. Re: No virgin media wall socket. on 18-05-2022 19:55. Been on a call for more than 1 hour with - 5149211No Virgin media wall socket on 19-08-2022 08:54. Tried to connect it but unfortunately there is no wall socket at all in property. . How do I book an engineer to come out - 5345632. No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections SundayThe total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. I recently applied and received the delivery for a virgin package of tv broadband. Perfect for when you can’t all decide on what to watch. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. The phone has been plugged into a wall socket and was working fine for years. No virgin media wall socket. There must have been a previous installation or you would not have been offered a self install. I have recently got the QuickStart WiFi with no virgin wall socket the man on phone said I wouldn’t need one but think I did and not - 5069775According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. I’ve just been to the property but not sure these are the right sockets. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. Virgin Media; My Virgin Media; Shop;. Re: No VM wall socket / wall socket damage. Hi, I ordered a QuickStart from virgin media but realised I have no wall socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. SpeedHi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Account - Cable. We have tried plugging it into the only box we found it would fit but no luck. Back a step. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. However the wall socket doesn’t have the correct connection for the cable with the hub. Networking and WiFi. both appear. Virgin Media. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Broadband. Thanks for your post and a big welcome to the Community. Turn on and start the hub. No Virgin media wall socket. Answered! Go to Answer. So you can either unscrew this one & push on the connector provided in the Quick Start pack. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Forum. on 30-12-2022 13:41. and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. The cable could be hidden within, or behind, furniture. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Incidentally the phone socket is redundant if not in use and can be safely removed. I checked online and Virgin told me that indeed, all I needed to do was order a Quickstart kit and I would be up and running in days! That I didn't even need to book an engin. But its still failing to get any connection (i think i. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Tudor. It may be quicker to ring customer service 150 on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. I was happy and my kids were waiting for internet but unfortunately no wall socket. The thing is that there is no socket in the wall. I don't work for Virgin Media. Got my package today and there is an isolated cabled with it but I don't have the wall socket. on 28-10-2022 17:29. Kit arrived today…no wall box so unable to install. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHello, I also have moved into a new property and do not have a wall socket for my router, I would like to make an appointment for an - 5359172. Hi VM team, We moved today to our new house.